Leksta
Prices in USD excluding VAT

Plans: speech analytics with a fixed monthly fee

Plans include transcription, AI summaries and call scoring. There are no seat fees. We open demo access to AI chats and AI calls and pick a plan for your scenario.

  • Minute bundle in the plan
  • No fee for seats

How much does Leksta speech analytics cost?

Leksta speech analytics is sold as a subscription with three plans: Team at 169 USD per month, Department at 819 USD and Contact center at 3,390 USD. Each fee includes a minute bundle; extra minutes cost 0.046, 0.039 and 0.031 USD. Prices exclude VAT. Installation on your servers is priced separately.

Choose a plan by call volume

Pay a fixed amount per month and get a minute bundle. If minutes run out, extra minutes are paid at the per-minute price of your plan.

Team

169 USD per month

  • 2,000 minutes per month included
  • 0.046 USD per extra minute
  • 10 GB for recordings and files
  • Automatic call scoring by your checklist: promises, stop factors
  • One CRM connection: scores and recordings go to the customer card
  • Transcripts and call analysis are stored without limit

Department

819 USD per month

  • 12,000 minutes per month included
  • 0.039 USD per extra minute
  • 50 GB for recordings and files
  • Everything from the "Team" plan
  • Custom access roles: for example, an operator sees only their own calls
  • Questions to the AI analyst about your calls and a weekly report: up to 200 questions per month
  • Bulk re-scoring of calls after a checklist change
  • API keys and webhooks for your systems

Contact center

3,390 USD per month

  • 60,000 minutes per month included
  • 0.031 USD per extra minute
  • 250 GB for recordings and files
  • Everything from the "Department" plan
  • A beep over personal data in the recording
  • Employee action log
  • Custom recording retention periods
  • Questions to the AI analyst: up to 1000 per month

Own server

by install size

  • Installation on your servers
  • Closed network with no outbound traffic
  • Works on Astra Linux SE 1.8
  • All features of the "Contact center" plan

Start with free access: 14 days and 120 call minutes.

Prices are in US dollars (USD) per month, excluding VAT.

Telephony is paid separately: calls go through your PBX or SIP trunk, so you pay for telephony to your own operator.

The minute bundle is valid for one month, and a new bundle starts with each new month.

How billing works

  • Fixed monthly fee. It includes the minute bundle of your plan.
  • Minutes over the bundle. They are priced at the per-minute rate of your plan and added to the monthly invoice.
  • Answered calls only. An unanswered call gives no billable minutes.
  • Telephony is separate. Calls go through your PBX, and you pay your operator for telephony, as you do now.
  • No fee for seats. It does not matter how many managers and operators work in the console.

How to change a plan

The new plan takes effect on the 1st of the next month. The invoice is issued to the company for each month, payment by bank transfer.

Own server

If your data must stay inside your network, Leksta is installed on your servers. The price depends on the size of the installation and is agreed after a call about requirements.

First-partner programme and a free pilot

Become one of Leksta's first partners: get special terms, influence the product and tune speech analytics to your scenarios.

  • Special terms. We discuss them on a call.
  • A free 14–30 day pilot for programme members.
  • A clear outcome. We agree the success metric and end date in writing before the pilot starts.

Partner programme terms

AI chats and AI calls

AI chats and the AI voice bot are coming to Leksta soon. Want to test them for your business before others? Get demo access to AI chats or to the AI voice bot — we will match a plan to your scenario. More about the features on the AI chats and AI calls pages.

Frequently asked questions about plans

How is the subscription paid and do prices include VAT?

Prices exclude VAT: our company is a High-Tech Park resident. We invoice your company each month and you pay by bank transfer. The invoice covers the fixed plan fee and any minutes over the bundle; you pay your carrier for telephony.

What does the minute bundle include and what does an extra minute cost?

The bundle covers answered calls of the month. An extra minute costs 0.046 USD on Team, 0.039 USD on Department and 0.031 USD on Contact Centre, and goes on the monthly invoice. An unanswered call uses no billable minutes.

Is there a fee for operator seats?

There is no seat fee: the plan does not depend on the number of console users. Add managers, quality specialists and operators at no extra charge. You pay a fixed monthly amount with a minute bundle.

How much does on-premise speech analytics cost?

The cost depends on the size of the installation and your requirements: we discuss them on a call and work out the price. Leksta runs in a closed perimeter without outgoing connections, on Astra Linux SE 1.8, with every feature of the Contact Centre plan. See the on-premise page for details.

Is there a free pilot?

Yes, for first-partner programme members: the pilot lasts 14–30 days, and we agree the success metric and end date in writing before it starts. Begin with an analysis of your recordings: leave a request.

We will pick a plan for your volume

Tell us how many calls you have per month and which PBX you use. We will work out a plan and show the product on your recordings.

Get a quote